Rocksure is providing new, more flexible booking policies so you may plan your future travel with complete peace of mind and confidence, when the time is right, and you feel ready to travel. We appreciate how important holidays are to you and your family and we want to ensure that you feel safe amidst ever-changing travel restrictions and policies regarding COVID-19. To help ensure this peace of mind we work closely with our villa and apartment owners, hoteliers, travel providers, and other suppliers to ensure flexible and transparent booking policies for all our guests.
WHY BOOK WITH US? OUR CLIENT PROMISE
· Reduced deposits (from only 10%)
· Flexible balance payments
· No cancellation or amendment fees (if government advice is not to travel)
· As a TTA member we provide 100% financial protection to you, the consumer
· Transparent terms and conditions for all bookings
· All products checked for covid compliance
· Rocksure is completely independent so we are not tied to any particular suppliers giving consumers greater flexibility
BOOK BEFORE 31st March 2021 for travel before end of 2022
and amend or cancel your booking for any Covid related reason, up to 1 month prior to travel
Please ask us for our flexible booking and cancellation terms and conditions.
Our dedicated team will be on hand to guide you through every step of your travel experience - from the moment you enquire and book, until the day you arrive home from your holiday, and beyond. In addition, we happily provide travel advice – from the latest travel protocols to specialist local knowledge in your destination.
We work to ensure the safety and wellbeing of our guests to provide the best possible holiday experiences in these ever changing times.
ROCKSURE MANAGED PROPERTIES – LUXURY EUROPEAN APARTMENTS
We are pleased to advise that for all new 2021 bookings in Rocksure managed properties you are guaranteed a 100% refund or a postponement (at no extra charge) if the cancellation is COVID related.
Should you require any additional information before booking your stay, please don’t hesitate to get in touch with our team, who will provide all the necessary details for peace of mind / safety measures as well as flexible-booking and cancellation policies. Further details of these safety measures may be found here.
OUR FLEXIBLE BOOKING POLICY
Travel will be magical again, and one of the most important drivers for guests to start planning travel is flexibility.
We have introduced a new flexible booking policy to provide peace of mind. If our guests are not able to travel because of government restrictions or border closures enforced due to COVID-19, guests can reschedule to alternative dates in the future at no extra charge.
To provide additional flexibility to our guests, we are working closely with owners and suppliers - many of whom are also now offering more flexible terms with refundable deposit payments and delayed balance payments.
Please also note - as your safety is our top priority and circumstances change daily, we are monitoring our destinations through the resources provided by World Health Organisation and European Centre for Diseases Prevention, as well as updates from governmental travel advisories, to enable us to provide the latest updates and information to our guests.
WE ARE HERE TO HELP
As we welcome guests back to our properties and destinations, our attention is firmly focused on ensuring we have done everything possible to make travel safe and enjoyable in 2021 and beyond. To help inform and reassure you about what to expect from your holiday, we’ve answered a few of your questions below:
Where can I travel? / Where is safe to travel?
As countries tighten and lift various restrictions used in order to prevent the spread of COVID-19, some governments are beginning to make statements regarding the future of international travel. At Rocksure we are monitoring the situation in each of our destinations closely. The Foreign, Commonwealth & Development Office, European Commission and US Department of State provide up-to-date travel information to help European and US travellers make informed decisions about travelling abroad. Should you wish to check their advice or information about the destination you are travelling to, please visit the relevant website below:
What will happen if restrictions change while I’m abroad?
Feel safe in the knowledge that our Operations team at Rocksure constantly monitor situations locally and are fully up to date with procedures to support you. Precise advice will be reliant on that of the local authorities at the time, but rest assured that we can update you and provide you with specific support and advice if and when required.
What procedures and protocols are in place if I travel?
Firstly, we have introduced enhanced cleaning protocols for all of our properties, including adjusted check in and check out times to allow for extra cleaning time, alongside the option of increased or reduced cleaning services during your stay, depending on your preference. Hand sanitiser will be available in all properties (although we do recommend also bringing your own for when out and about).
Please find further details of Rocksures Cleaning Policy and Procedures here - https://www.rocksure.com/p/rocksure-managed-apartments-cleaning-policy
Will I get a refund if I have to cancel my booking?
If government advice is not to travel to your booked destination then yes, you will have the option to postpone your trip or receive a refund. Please ask for terms and conditions specific to your booking.
What financial protection will I have?
As a member of The Travel Trust Association (TTA) all payments made are held in a trust account. The Travel Protection Plan covers every service which you book from Rocksure from accommodation to transport or recreation – the TTA guarantees that all the money which you have paid is safely protected. Find out more about the TTA here - https://www.thetravelnetworkgroup.co.uk/faqs
Can I get insurance for COVID-19 travel disruption?
It is essential you have the correct travel insurance. For your travel insurance to be valid, the FCDO must have removed their advice against 'all but essential travel'. You should check that your policy covers you for medical expenses, subsistence, and repatriation in the event that you or a member of your party contract COVID-19 during your holiday.
If you took out a single trip policy or renewed an annual policy after the outbreak began in February 2020, you may not be covered. Whilst we do not sell or recommend specific travel insurance policies ourselves, several insurers, are now offering policies that specifically cover COVID-19, please contact us for further information firstname.lastname@example.org.
Please also note, from 1 January 2021 UK issued European Health Insurance Cards (EHIC) cards may no longer be valid.
Will I need a negative COVID test to travel and what type will be accepted?
A number of countries ask travellers to present a negative COVID result to enter or to take a test on arrival - this depends on the exact requirements required by individual countries. Our team are constantly monitoring these changing requirements, consulting industry experts, government bodies and our local destination experts on the ground to ensure that we are at the forefront of all and any travel developments and will continue to do so up to the date of and during your holiday.
We will be able to advise if a test is required, what type of test is accepted and how long before travel you will need to take one.
What are the Passenger Locator Forms ( PLF ) we have to complete for some countries?
From the 1st July 2020, some EU countries introduced a mandatory Passenger Locator Form ( PLF ) which must be completed either 48 or 24 hours prior to your arrival in the country. We will be able to check the advice for your specific country of travel and provide the necessary guidance for you.
Some useful websites: