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Rocksure COVID-19 Policy

 

Our Approach

Here at Rocksure, we are monitoring, , the vast spread of the novel coronavirus around the world and its potential impact on our Shareholders and guests, our staff and our operations, particularly in those locations where the risk could escalate.

 

Our position is consistent with the guidance provided by the World Health Organisation (WHO) , UK Foreign & Commonwealth Office (FCO) and specific local authorities and/or governments worldwide.

 

As a small business we would very much like to ask for the support from the travelling public at this time.

 

New Bookings

For any new bookings we can be flexible with regards to deposit payments, and this will be determined on a case by case basis. Rocksure are fully committed to supporting our guests  And we will look forward to working with you to make the best possible decisions around your future travel plans.

 

Current Bookings

For current bookings please contact us to discuss, in the first instance, a postponement to your travel dates. This will not incur any amendment fees for changing dates. However, we may need to adjust the cost of your trip to reflect the new dates, particularly if those coincide with festivals or a higher season of travel. Equally if the cost of your postponed trip is less, we will reduce the cost accordingly.

 

Current Bookings - Cancellation

In the event the FCO is not advising against travel and you choose to cancel, Rocksure standard cancellation conditions will apply. If this is your preferred option, we would suggest you contact your insurance company to see whether you are able to recover any cancellation costs.

 

Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries. NaTHNaC advise that travellers currently in countries that are reporting cases of Novel Coronavirus, otherwise known as Coronavirus or COVID-19, should follow local public health advice. Travellers should keep up to date on the country advice during their visit.

 

We have implemented, across the operation, directives to guests travelling in the coming weeks.  If you are travelling and have not yet heard from us, it may be that you were not scheduled to travel within the next 30 days. 

 

All of the above is subject to change depending on directives from WHO/FCO/ specific local authorities and/or governments.

 

World Health Organisation (WHO) - https://www.who.int/emergencies/diseases/novel-coronavirus-2019.

 

To check the latest UK Government travel advice:
Foreign and Commonwealth Office
https://www.gov.uk/foreign-travel-advice.